MEDSCENT
& Advisory FZE LLC

Terms & Conditions

MEDSCENT &ADVISORY

TERMS AND CONDITIONS

  1. Scope and Acceptance

1.1. These Terms and Conditions govern the sale, supply and marketing of perfumes and cosmetics (the Products) by MedScent & Advisory FZE LLC (“MedScent”, “we”, “us”) to customers in the United Arab Emirates and worldwide via in-person channels and online sales through our official website (the Website). 1.2. By placing an order or using the Website you accept and agree to be bound by these Terms. If you do not accept them, do not use the Website or place orders.

  1. Definitions

Client/Customer: any natural or legal person who purchases Products. Order: a purchase request submitted by the Client and accepted by MedScent. Delivery: physical shipment of Products or electronic delivery of documentation. MSDS: Material Safety Data Sheet or equivalent safety documentation.

  1. Orders, Pricing and Payment

3.1. Acceptance. All Orders are subject to written confirmation by MedScent. We may refuse Orders for reasons of stock, regulatory compliance, or identity verification.

3.2. Prices. Prices shown on the Website or in confirmations are binding except for manifest errors. Prices do not include VAT, customs duties, import taxes or other local charges unless expressly stated.

3.3. Payment. Unless otherwise agreed in writing, full payment is required prior to dispatch. We accept the payment methods displayed on the Website. For new Clients or large-volume Orders we may require advance payment or guarantees.

3.4. Currency and fees. Invoices are issued in the currency specified in the Order confirmation. The Client bears bank charges and currency conversion fees.

  1. Delivery, Shipping and International Sales

4.1. Delivery times. Delivery times are estimates and commence from Order confirmation and receipt of payment where applicable.

4.2. Incoterms and risk. Unless otherwise agreed, Products are dispatched from our premises and risk transfers to the Client at dispatch. Shipping terms will be specified in the Order confirmation.

4.3. International shipments. For deliveries outside the UAE the Client is responsible for compliance with import regulations, payment of duties, taxes and local charges. MedScent may offer DDP (Delivered Duty Paid) options where explicitly stated.

4.4. Delays and force majeure. MedScent is not liable for delays caused by events beyond our reasonable control (including government actions, pandemics, natural disasters, strikes, or import restrictions). Delivery deadlines will be extended reasonably in such events.

MEDSCENT &ADVISORY

  1. Regulatory Compliance and Product Safety

5.1. Compliance statement. To the extent within our control, MedScent represents that Products comply with applicable UAE regulations and relevant technical and safety requirements.

5.2. Documentation. Products are supplied with required labeling, usage instructions, warnings and MSDS where applicable. Clients must verify additional local requirements for marketing in their jurisdiction.

5.3. Restricted substances. MedScent will not supply Products containing substances prohibited by applicable law. Any further mixing, modification or use by the Client is the Client’s responsibility.

5.4. Traceability and quality. MedScent maintains quality control and batch traceability records and may provide certificates of analysis upon reasonable request.

5.5. Product recall and incident reporting. If a health risk or non-compliance is identified, MedScent may coordinate recalls and will notify authorities and affected Clients as required by law.

  1. Warranties, Inspection and Returns

6.1. Warranty of conformity. MedScent warrants that Products delivered conform to the contractual specifications and are free from material defects at the time of delivery.

6.2. Inspection and claim period. The Client must inspect Products upon receipt and notify MedScent in writing of any defects or non-conformity within seven (7) calendar days from delivery. Claims submitted after this period may be rejected.

6.3. Remedies. If a defect is confirmed, MedScent may, at its option, repair, replace the defective Product or refund the purchase price for the affected Product. These remedies are exclusive and replace other remedies to the extent permitted by law.

6.4. Exclusions. Returns are not accepted for Products damaged by misuse, improper storage by the Client, unauthorized alterations, normal shelf-life expiry, or for customized Products made to Client specifications, except where a defect exists. Return shipping costs are the Client’s responsibility unless otherwise agreed.

  1. Intellectual Property and Use of Formulas

7.1. Ownership. All intellectual property rights in trademarks, designs, formulas, technical documentation and promotional materials remain the property of MedScent or its licensors.

7.2. Limited license. The Client is granted a limited, non-exclusive, non-transferable license to use technical documentation solely for the marketing and sale of the Products purchased.

7.3. Prohibitions. The Client shall not reproduce, modify, sublicense, resell or create derivative products from MedScent formulas or documentation without prior written consent.

MEDSCENT &ADVISORY

  1. Data Protection and Confidentiality

8.1. Data protection. Personal data processing is governed by our Privacy Policy available on the Website and by applicable UAE data protection laws. MedScent implements reasonable technical and organizational measures to protect personal data.

8.2. Confidentiality. Parties shall keep confidential all non-public information exchanged in connection with Products and shall not disclose it without prior written consent, except as required by law. Confidential technical information shared for testing, compliance or manufacturing shall be used only for contractual purposes.

  1. Liability and Indemnification

9.1. Limitation of liability. Except for liability for death or personal injury caused by paid by the Client for the Product or Service that gave rise to the claim during the 12 months preceding the claim.

9.2. Exclusion of indirect damages. MedScent shall not be liable for indirect or consequential losses, including lost profits, loss of business or reputation, except as required by mandatory law.

9.3. Indemnity. The Client shall indemnify and hold MedScent harmless from claims, losses or costs arising from the Client’s misuse, unauthorized modification of Products, or failure to comply with importation or marketing regulations.

  1. Termination and Suspension

10.1. Termination rights. MedScent may suspend or terminate supply in case of material breach, insolvency, fraud, or regulatory risk.

10.2. Effects. Termination does not relieve the Client of payment obligations accrued prior to termination and does not affect confidentiality or IP obligations.

  1. Changes, Language and Version

11.1. Changes. MedScent may update these Terms; changes will be published on the Website and apply to subsequent Orders.

11.2. Language. A bilingual presentation (English/Arabic) is recommended. If a dispute arises, UAE authorities may require an Arabic translation; the parties agree that the [ Arabic/English, Spanish] version will prevail in case of conflict.

MEDSCENT &ADVISORY

  1. Governing Law and Dispute Resolution

12.1. Governing law. These Terms are governed by the federal laws of the United Arab Emirates and applicable local law.

12.2. Dispute resolution. Parties shall attempt to resolve disputes by negotiation and mediation. Failing agreement, disputes shall be submitted to the exclusive jurisdiction of the competent courts of the UAE or, if agreed in writing, to arbitration administered by [DIFC-LCIA / ADGM / DIAC] under their rules.

  1. Notices and Corporate Details

13.1. Notices. All legal notices must be in writing and sent to the addresses shown in the Order or below; notices are effective as specified in the Order confirmation.

13.2. Corporate details: MedScent & Advisory FZE LLC Commercial License No.: 262488514888 Registered Address: Amber Gem Tower, 26th Floor, Office No. 1504, UAE Telephone: +971 58 8394 737 Legal contact email: legal@medscent.com

  1. Miscellaneous

14.1. Severability. If any provision is invalid, the remainder remains in force.

14.2. Entire agreement. These Terms constitute the entire agreement regarding the subject matter and supersede prior agreements.

14.3. Recommendation. This document is prepared for publication on the Website. It is recommended that the final version be reviewed by legal counsel licensed in the UAE prior to publication.